Shipping policy

We currently ship orders within the United States.

Processing Time

Most orders are prepared and shipped within 2–3 business days after the order is placed. Because many of our products are personalized or custom-made, processing times may occasionally vary depending on the product, order size, or personalization requirements.

Business days do not include weekends or holidays.

Shipping Rates

We offer free standard shipping on orders of $100 or more.

For orders under $100, shipping charges are calculated at checkout based on the order and delivery destination. The available shipping options and applicable rates will be displayed before you complete your purchase.

Delivery Time

Delivery times vary depending on the shipping service selected at checkout and the destination. Estimated delivery dates provided at checkout are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Please note that processing time occurs before the carrier's delivery time.

Order Tracking

When tracking information is available, you will receive it after your order has shipped so you can follow the progress of your delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping address, please contact us as soon as possible at admin@emeraldwooddesigns.com. We cannot guarantee that an address can be changed after an order has shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at admin@emeraldwooddesigns.com with your order number and photos showing the issue so we can assist you.

For additional questions about shipping or your order, please contact us at admin@emeraldwooddesigns.com.