Refund policy

All products sold by Emerald Wood Designs, including personalized, custom-made, and non-personalized items, are final sale and cannot be returned or exchanged for change of mind, personal preferences, or ordering mistakes.

Damaged, Defective, or Incorrect Items

We want you to receive your order exactly as expected. If your item arrives damaged or defective, or if we made an error with your order or personalization, please contact us at admin@emeraldwooddesigns.com.

Please include your order number and photos showing the issue. We will review the issue and, when appropriate, provide a replacement or refund at no additional cost to you.

Cancellations and Changes

If you need to cancel or change your order, please contact us as soon as possible. Because orders may enter production or fulfillment shortly after being placed, we cannot guarantee that changes or cancellations can be made once processing has begun.

Refunds

If a refund is approved, it will be issued to your original payment method.

Original shipping charges, if any, are non-refundable unless the item arrived damaged, defective, or incorrect.

Please allow additional time for your bank or credit card company to process and post the refund.

Contact Us

For questions about returns, refunds, cancellations, or problems with your order, please contact us at admin@emeraldwooddesigns.com.

Nothing in this policy limits any rights customers may have under applicable law.