Política de reembolso

Most of our products are personalized or custom-made specifically for you. Because these items are created according to your personalization choices, personalized and custom products are final sale and cannot be returned or exchanged.

Damaged, Defective, or Incorrect Items

We want you to receive your order exactly as expected. If your item arrives damaged or defective, or if we made an error with your personalization, please contact us at admin@emeraldwooddesigns.com.

Please include your order number and photos showing the issue. We will review the issue and, when appropriate, provide a replacement or refund at no additional cost to you.

Non-Personalized Items

Non-personalized and non-customized items may be returned within 15 days of delivery.

To be eligible for a return, the item must be unused and in its original condition. Please contact us at admin@emeraldwooddesigns.com before returning an item. Returns sent without contacting us first may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Cancellations and Changes

If you need to cancel or change your order, please contact us as soon as possible. Because personalized products may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations can be made once production has begun.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method.

Original shipping charges, if any, are non-refundable unless the item arrived damaged, defective, or incorrect.

Please allow additional time for your bank or credit card company to process and post the refund.

For questions about returns, refunds, cancellations, or problems with your order, please contact us at admin@emeraldwooddesigns.com.